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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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nylah james

March 20, 2026

5  out of  5
rating by nylah james
"My check got garnished and she worked with me to help me move my billing date"
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Vernita Ronk

March 20, 2026

5  out of  5
rating by Vernita Ronk
"This office has taken care of our insurance for the last 15 years. We have never been treated like a number. When I call the office, they know me and my family. It means so much getting personalized service instead of dealing with a call center. I often send Meredith an email with a question and she answers promptly. I can't recommend this office enough!"
We responded:
"Hi Mrs. Ronk, thank you so much for the review. We take great pride in knowing our customers, it allows us to provide the very best service. I really appreciate the super kind words and we’re always here to answer your questions. "
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Serenity

March 13, 2026

5  out of  5
rating by Serenity
"Dani!! If I could choose 10 stars I would. Dani, thank you for being the light where there is so much darkness. You were extremely helpful, kind professional and kind. If customer service had a face it would be yours. Thank you so much for your diligence and consistency concerning our insurance needs. Yours truly! -Yolanda"
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lisa nagle

March 11, 2026

5  out of  5
rating by lisa nagle
"Meredith M is amazing! Hands down. She has gone above and beyond to help me and my family. Initially, I was looking for a better rate, but then had to add teenage boys to my auto plan! She secured a better rate each time- saving us money we didn’t even know we could save. When we’ve had issues come up and needed assistance, she was right there to help! She’s personable and professional. She gets the job done. I would recommend her to anyone."
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Robert Carlton

March 9, 2026

5  out of  5
rating by Robert Carlton
"My wife & I have been insured through this office for 25+ years and have ALWAYS gotten excellent service & response to any questions that we might have. Without a doubt, we would highly recommend these folks."
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Sarah

March 6, 2026

5  out of  5
rating by Sarah
"I have been with Matt Sanderson’s office for many years now. I can honestly say, I have remained a loyal customer, as their level of service has been quality and consistency throughout the years."
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HEdied4U

March 6, 2026

5  out of  5
rating by HEdied4U
"Matt Sanderson’s State Farm Insurance Agency sets the standard for what exceptional customer service should look like. From the moment you walk in or call the office, you’re treated with genuine warmth and professionalism. The entire team goes out of their way to make sure every question is answered and every concern is handled with care. A special shoutout has to go to Stephanie in the office. She consistently provides outstanding service and is incredibly knowledgeable, patient, and attentive. Stephanie takes the time to explain options clearly and makes sure you feel confident in the decisions you’re making. It’s rare to find someone who combines professionalism with such a personal touch, and she truly makes every interaction a positive experience. Matt Sanderson has built a team that genuinely makes you feel like family rather than just another policy number. They go above and beyond to meet your needs, provide guidance, and ensure you’re well taken care of. It’s clear that customer relationships matter to them, and that level of care shows in every interaction. If you’re looking for an insurance agency that is responsive, trustworthy, and truly invested in their clients, Matt Sanderson’s State Farm office is an excellent choice. Highly recommended. ⭐⭐⭐⭐⭐"
We responded:
"Wow! Thank you for taking the time to give us such a thorough and outstanding review. I agree, Stephanie is great. She definitely cares and wants to ensure that everyone receives exceptional service. We appreciate you choosing our office! "
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Karen Pittman

February 27, 2026

5  out of  5
rating by Karen Pittman
"This is one of my bills I don't mind calling for anything. Meredith has the best customer service I have ever experienced. She has so much patience and consideration with your situations. Talking to her I always know I have been given the best service ever. Thank you Meredith 😊"
We responded:
"Karen, we appreciate the kind words and Meredith is the absolute best! So patient so considerate and has knowledge to handle just about in the situation immediately. Thank you so much for taking the time to give us this review."
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Teresa

February 24, 2026

5  out of  5
rating by Teresa
"Meredith was a great help and answered all my questions.. excellent service.."
We responded:
"Teresa, thank you so much for the kind words for Stephanie. "
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Najate Fachkoul

February 21, 2026

5  out of  5
rating by Najate Fachkoul
"Hailey was very helpful and professional , she got me the best price with State Farm . Thank you so much Hailey ."
We responded:
"Najate, thank you for the great review and I am happy to hear that Hailey was able to get you a great price. Thank you choosing our office! "
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Beverly Broadus

February 19, 2026

5  out of  5
rating by Beverly Broadus
"Mrs. Stephanie was so helpful. And a person people ."
We responded:
"Hi Broadus! Always great to hear from you. I hope everything is well. I’m glad that Stephanie was able to take really good care of you."
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Katie EIker

February 19, 2026

5  out of  5
rating by Katie EIker
"Been a customer with this branch for 21 years, and they have always been very helpful a quick to respond to any issues I may have had."
We responded:
"Hi Ms Elker, thank you so much for your loyalty. The ladies really strive to be helpful and respond quickly to any and all issues. Thank you so much for the review. "
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Dre'a

February 18, 2026

5  out of  5
rating by Dre'a
"Ms. Hyianna was very helpful throughout my process in getting auto and home insurance, she even reached back out to me at a later date that was convenient for me, to finish setting up my policy!"
We responded:
"Hi Dre’a, thank you so much for taking the time to give us this review. I’m glad that we were able to help you with Home and auto insurance! "
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Roberta

February 12, 2026

5  out of  5
rating by Roberta
"Always polite and helpful"
We responded:
"Roberta, thank you for the kind review. Thank you for choosing our office."
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Ali Simmons

January 29, 2026

5  out of  5
rating by Ali Simmons
"Meredith at State Farm has excellent customer service skills. She was very pleasant and knowledgeable regarding the questions I had regarding my insurance policy."
We responded:
"Ali, Meredith is the very best when it comes to customer service; she has tons of knowledge. Thank you for taking your time to give us this kind review and thank you for being the best part of State Farm."
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Erika Goering

January 29, 2026

5  out of  5
rating by Erika Goering
"Daniela has gone above and beyond to help us save money and find a new policy that works for our whole family."
We responded:
"Erika, thank you for taking the time to give us such a kind review. I’m glad we were able to save you money and get a policy that works for your entire family! "
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Marjorie Macarrulla

January 29, 2026

5  out of  5
rating by Marjorie Macarrulla
"Just recently switched to Sate Farm for the first time. Very comparative rates in comparison to what I've had in the past years. Hopefully it states the same! Daniela "Dani" was great! Responsive, amazing customer service and easy process. Thx"
We responded:
"Marjorie, i’m glad our rates were competitive for you. We will do everything that we can to make sure your rates stay that way. I truly appreciate the kind words about the great customer service and you’re right, Dani is great! Thank you! "
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Sean Philip

January 27, 2026

5  out of  5
rating by Sean Philip
"Hailey has been such a pleasure to work with: with her kind customer service over the phone, plus she’s confident & knowledgeable which is assuring. She didn’t pester me too much, but did a great job following up with me. Looking forward to future interactions with her & the Sanderson Agency in VB, VA!"
We responded:
"Sean, thank you so much for the kind review. I’m glad Hailey was able to provide you the very best customer service. I will make sure Hailey reaches out to you to go over our referral program! "
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Tammy Pearce

January 16, 2026

5  out of  5
rating by Tammy Pearce
"Been with the company for many many years and Meredith is just the best. Everyone is great great"
We responded:
"Tammy, thank you so much for the kind review. "
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tammy pearce

January 16, 2026

5  out of  5
rating by tammy pearce
"Been with State Farm for many many years and Meredith has been along for my ride. She is the best! The whole crew is the great!"
We responded:
"Tammy, thank you so much for the kind review and yes, Meredith is the heart of our office. I appreciate you recognizing how hard the ladies work to ensure we take the very best care of our customers. Thank you for choosing our office. "
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Terrence Semple

January 10, 2026

5  out of  5
rating by Terrence Semple
"Every time I speak to members of his team they are polite, professional and extremely helpful . I can honestly say that they explore ways to help the customer save money. USAA tried to rob me blind and their customer service doesn’t come close to the service that I receive from this office."
We responded:
"Terrence, thank you so much for taking the time to give us such a great review. We’re glad that we could save you money while providing exceptional customer service. Thank you again for such a great review. "
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Kenny Bain

January 9, 2026

5  out of  5
rating by Kenny Bain
"Stephanie is awesome!"
We responded:
"We agree, Stephanie is awesome!!!! thank you for the review"
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Shaquetta Whitley

December 1, 2025

5  out of  5
rating by Shaquetta Whitley
"Stephanie is awesome!! Always ready to help and provide full details."
We responded:
"Ms Whitley : thank you for the great review and we are always here to help! "
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Tiffany Freeman

November 14, 2025

5  out of  5
rating by Tiffany Freeman
"Thank you so much, Stephanie. You are the best. Very nice, patient and understanding. From beginning to end her customer service was top-tier! ⭐️⭐️⭐️⭐️⭐️"
We responded:
"Tiffany, wow! What a super kind review for Dani! I’m glad that you found our customer service to be 5 star! Thank you for choosing our office."
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Nella McGaw

November 13, 2025

5  out of  5
rating by Nella McGaw
"Mr. Sanderson and his staff are more than an insurance agency. They are caring, supportive and provide outstanding customer service. Whatever your needs are they will do everything possible to make sure they are met."
We responded:
"Ms. McGaw, thank you for the kind words for the ladies. I know they really work hard to ensure that we’re meeting the highest customer service standards. "